When reading through the guides, you see the word "Downgrade" and "Upgrade". What exactly does it mean?
If you've some other guides, usually the ones related to Subscription, you've probably come across the terms of Downgrade and Upgrade. What exactly does it mean?
It is as it sounds, an upgrade means purchasing a plan that is better, allowed more employees, allowed more features, from Free to Small Business Plan, and from Small Business Plan to Enterprise Plan!
Vice versa for the downgrade, it means that your plan is more limited in features, lower max capacity of users allowed, from Enterprise Plan to Small Business Plan, and Small Business Plan reverted to Free Plan.