Freshdesk
1) Application Label: Naming of the app. For you to recognize the app created easily. For example, "Freshdesk Basic".
2) Assertion Consumer Service(ACS) URL and
Service Provider(SP) Entity ID
To get it,
i) Login using your FreshWorks URL. Click on the Security icon in the sidebar.
ii) Under Security > Agents & Employees > Default Login Methods, enable SSO Login.
iii) Choose SAML as your login protocol.
iv) You can find the Assertion Consumer Service(ACS) URL and Service Provider(SP) Entity ID. Copy it.
v) Continue to configure the setting in "Map information from IdP".
| Field | Value |
|---|---|
| Entity ID | easywork-sso |
| SAML SSO URL | https://hub.easywork.asia/auth |
| Signing Options | Only Signed Assertions |
| Logout URL | Optional. Remain empty |
| Security Certificate | 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 |
| (Advanced options) SAML Signature Method | RSA - SHA 256 (Recommended) |
| (Advanced options) SP Initiated Request Binding | HTTP POST |
| (Advanced options) NameID Format | urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress |
vi) Click "Configure SSO" to configure the SSO Login. Remember to make sure the SSO Login is enabled.
3) Domain: It is your FreshWork domain URL. For example, https://domain.freshdesk.com
4) API Key: It is your FreshWork unique API that can use to integrate their accounts with other third-party applications.
To find the API Key,
i) Launch to FreshWork > Click the Profile icon > Select Profile settings. The Personal Settings page appears.
ii) You can find the API key provided to you in the field Your API Key. Copy it.
